SVN-2020-06 Senior Regional Capacity Building Assistant G6

I. Position Information

Position title

Position grade

Duty station

Senior Regional Capacity Building assistant


San José, Costa Rica.

Appointment type

SST with possibility of extension

Reports directly to

Technical Specialist, Western Hemisphere Program

Vacancy-specific information

Estimated start date

March 15th, 2020

II. Organizational Context and Scope

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


IOM´s migration learning platform, E-Campus, is a global online platform that offers courses in three different e-learning modalities: self-paced courses, tutored and bi-modal. The platform hosts free and open courses, and specialized courses offered on demand or under bi-modal (a virtual course that complements a face to face course) modality.


IOM E-Campus has strengthened its capacities to develop e-learning courses in-house, without the need to hire external companies. The demand of courses and the team are growing. Consequently, there is a need to hire a Regional capacity building assistant

who can support the designers’ team and assure technical accuracy and quality standards of the courses.

Under the overall supervision of the Western Hemisphere Program Project Coordinator and direct supervision of the Technical Specialist, the selected person will be responsible for the following duties:

III. Responsibilities and Accountabilities


  1. Contribute to develop contents to new e-learning courses and update existing ones in close collaboration with thematic specialists, technical experts, project managers and external partners;
  2. Review the coherence between scripts and the resulting e-learning courses designed in house by the E-Campus Team;
  3. Provide support in the assignment and supervision of E-Campus’ Team tasks;
  4. Provide support in managing E-Campus/client timelines and resources to ensure multiple priorities are managed successfully;
  5. Supervise consultants and vendors’ tasks;
  6. Monitor E-Campus website and ensure the update of its content with recent IOM’s publications and the newest e-learning courses;
  7. Draft contracts, terms of reference and project proposals and follow up on their process;
  8. Request and follow-up on vendor payments in accordance with IOM´s regulations;
  9. Monitor financial expenditures and plan project activities in line with available resources;
  10. Contribute to unit reporting and communications through drafting and editing producing/updating briefing notes, visibility products and project factsheets;
  11. Liaise with relevant stakeholders to promote E-Campus courses and e-learning developing services;
  12. Contribute to knowledge management initiatives;
  13. Participate in meetings as required;
  14. Perform such other duties as may be assigned.


IV. Required Qualifications and Experience


  • University degree in Social Sciences, Law, International Relations or any related discipline from an accredited academic institution with at least four years of relevant professional experience; or,
  • High school diploma with at least six years of relevant professional experience;
  • Knowledge on human rights and migration;
  • Computer literacy, including proficiency in MS Office programs, social media, knowledge of SharePoint or other collaboration and knowledge management platforms is an advantage
  • Knowledge on e-learning and virtual learning programs and platforms, especially Articulate 360 and Moodle




  • Experience in management of work teams
  • Experience delivering complex products with multiple stakeholders and minimal supervision as well as practical experience of how-to multi-task, prioritize and work independently
  • Experience in developing contents to new e-learning courses and updating existing ones.
  • Experience in educational context or pedagogy.
  • Experience in researching and good knowledge of migration data sources and the use of data and statistics
  • Excellent written and verbal skills
  • Ability to timely understand the Program’s structure;
  • Proven ability to produce quality work accurately and concisely according to set deadlines;


V. Languages

Required (specify the required knowledge)


Fluent in Spanish

Highly proficient in spoken and written English


Other IOM official language

Working knowledge of French is an advantage

VI. Competencies

The incumbent is expected to demonstrate the following competencies:


  • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.




  • Establishes strong relationships with colleagues and partners; relates well to people at all levels.


  • Is fully aware of the team purpose, respects and understands individual and collective responsibilities.


  • Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.


  • Coordinates own work with that of the team to meet agreed priorities and deadlines.


  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations


  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable


Delivering results:

  • Produces high-quality results and workable solutions that meet clients’ needs.


  • Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.


  • Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.


  • Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.


Managing and sharing knowledge:

  • Keeps abreast of new developments in own field of competence and creates opportunities for knowledge management initiatives.
  • Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.


  • Puts new learning into practice and draws on diverse sources of ideas and inspiration.


  • Contributes to the identification of improvements to work processes and assists in implementing them.



  • Proactively seeks responsibility in delivering towards the goals of the Organization.


  • Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.


  • Stands by the actions of team or department, publicly accepting ownership.


  • Takes responsibility of own shortcomings and those of the work unit, where applicable.



  • Speaks and writes clearly and effectively.


  • Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.


  • Listens and seeks to understand without bias and responds appropriately.


  • Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.



  • Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.


  • Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.


  • Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.


  • Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.


Empowering others and building trust:

  • Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.


  • Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.


  • Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.


  • Gives proper credit to others, shows appreciation and rewards achievement and effort.


Strategic thinking & vision:

  • Aligns own actions to the Organization’s vision, values and mandate.


  • Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.


  • Identifies key issues/priorities in complex situations and how they may be related to one another.


  • Clearly communicates links between the Organization’s strategy and the work unit’s goals.


El/la candidato/a deberá enviar su CV, con tres referencias laborales (nombre, cargo, teléfono y correo electrónico), junto con una carta de motivación de máximo una página de extensión, al correo: haciendo referencia a la vacante: SVN-2020-06

Duty Station: 
San José, Costa Rica.
Closing Date:: 
Wednesday, February 26, 2020