IOM Costa Rica, in conjunction with the General Directorate of Migration and Aliens, enables services on MigApp

The International Organization for Migration (IOM) in Costa Rica, together with the General Directorate of Migration and Aliens (DGME), generated the connection of migration services and consultations from the MigApp mobile application, so that migrants and nationals can manage, free of charge, the services of the DGME from their cell phones.

As of October 2020, IOM has updated MigApp to present DGME's services, with a user-friendly configuration, drop-down menu and more access icons for users.

Being a global IOM tool, MigApp offers its contents in multiple languages, which facilitates better communication and understanding for users, and can be downloaded for free on Android or iOS. Proof of its convenience is the growth in the last month, with 439 new people downloading and using this app in Costa Rica.

This application facilitates the access of migrants to the services of the DGME, as well as migration and consular information, assistance numbers on human trafficking, updated news on visas, medical centers and more. 

Always with the objective of providing better service to persons requiring migration services, IOM Costa Rica also supported the DGME in the rehabilitation of its facilities in the area of information, in full compliance with the health measures issued by the Ministry of Health.

In view of the reopening of services in the DGME facilities after the confinement by COVID-19, the information area will attend to everything related to the information of migratory services in its offices, but will encourage online consultation. For this reason, IOM Costa Rica and the DGME continue with the constant improvements of the MigApp, for an adequate service to the migrants who require it, in order to promote personalized attention through the migration officials, using the technological tools provided for the appropriate attention to the users.

IOM developed this initiative within the framework of the Western Hemisphere Program, thanks to funding from the U.S. Department of State Bureau of Population, Refugees and Migration.

More information: Allen Ulloa. IOM Costa Rica Press: aulloa@iom.int, +(506) 83184442