SVN-2020-10 E-Learning Designer G3

I. Position Information

Position title

Position grade

Duty station

E-Learning Designer


San José, Costa Rica.

Appointment type

SST with possibility of extension

Reports directly to

E-Campus coordinator and sub-coordinator

Vacancy-specific information

Estimated start date

March 15th, 2020

II. Organizational Context and Scope

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM´s migration learning platform, E-Campus, is an online platform that offers three different e-learning modalities: self-paced courses, tutored and bi-modal. The platform hosts free and open courses, and specialized courses offered on demand or under bi-modal (a virtual course that complements a face to face course) modality.

The Platform has strengthened its capacities to develop e-learning courses in-house, without the need to hire external companies. The demand of courses is growing, and the team needs to be expanded, Consequently, there is a need to hire a technical or professional in graphic design who can provide the course designs and the requested illustrations.

Under the overall supervision of the Western Hemisphere Program Project Coordinator and direct supervision of the Regional Capacity Building Assistant, the selected person will be responsible for the following duties:

III. Responsibilities and Accountabilities

  • Design e-learning courses using Articulate 360 and other online course development tools (look and feel): design templates, characters, backgrounds, scenarios and icons.
  • Receive assignments from the designer team lead and supervisor, design high quality products following script indications and meet timelines on deliverables.
  • Edit existing e-learning courses
  • Design creative visual elements consistent with IOM and Program Brand Guidelines.
  • Support regular production and publishing of infographics, snapshots, dashboards, sitreps (situation reports), factsheets, brochures, banners and posters that need high creativity skills in coordination with program units.
  • Performs any other duties as assigned by the immediate supervisor.

IV. Required Qualifications and Experience



  • Bachelor’s degree in graphic design or publicity from an accredited academic institution with at least one year of relevant professional experience; or,
  • High school degree with at least three years of relevant professional experience;
  • Knowledge in using e-learning software Articulate 360
  • Knowledge in using After Effects or Flash software could be considered as an advantage
  • Knowledge in Migration Studies could be considered as an advantage.




  • At least six months of experience in using Articulate 360 software.
  • At least six months of experience in designing e-learning courses.
  • Excellent command of Adobe Creative Cloud especially InDesign, Photoshop, and Illustrator.
  • Basic knowledge of Microsoft Office (Word, PowerPoint, Excel, and familiarity with Publisher) and Office 365 (SharePoint, OneDrive and Teams).    
  • Strong interpersonal and intercultural skills with proven ability to work effectively and harmoniously with a team of colleagues.
  • Mature professional, able to work independently and under pressure, able to maintain accuracy, paying attention to details, meeting deadlines and working with minimal supervision.


V. Languages

Required (specify the required knowledge)


Spanish (fluent)

English (working knowledge)     

Other IOM official language

VI. Competencies

The incumbent is applicant to demonstrate the following competencies:


  • Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Edit existing e-learning courses
  • Design creative visual elements consistent with IOM and Program Brand Guidelines
  • Support regular production and publishing of infographics, snapshots, dashboards, sitreps, factsheets, brochures, banners and posters that need high creativity skills in coordination with program units.
  • Performs any other duties as assigned by the immediate supervisor.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.




  • Establishes strong relationships with colleagues and partners; relates well to people at all levels.


  • Is fully aware of the team purpose, respects and understands individual and collective responsibilities.


  • Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.


  • Coordinates own work with that of the team to meet agreed priorities and deadlines.


Delivering results:

  • Produces quality results and provides quality services to clients.


  • Meets goals and timelines for delivery of products or services.


  • Manages time and resources efficiently, monitoring progress and adjusting as necessary.


  • Shows understanding of own role and responsibilities in relation to expected results.

Managing and sharing knowledge:

  • Keeps abreast of new developments in own field of competence and creates opportunities for knowledge management initiatives.
  • Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.


  • Puts new learning into practice and draws on diverse sources of ideas and inspiration.


  • Contributes to the identification of improvements to work processes and assists in implementing them.


  • Accepts personal responsibility for quality and timeliness of work.


  • Takes ownership of all responsibilities within own role and honours commitments to others and to the Organization.


  • Operates in compliance with organizational regulations and rules.


  • Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement.


  • Presents information using language and sequence of ideas that is easy for recipients to understand.


  • Adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.


  • Listens carefully and genuinely to the views and positions of others; acts on received information.


  • Encourages others to share their views, using active listening to demonstrate openness and to build understanding of different perspectives.


El/la candidato/a deberá enviar su CV, con tres referencias laborales (nombre, cargo, teléfono y correo electrónico), junto con una carta de motivación de máximo una página de extensión, al correo: haciendo referencia a la vacante: SVN-2020-10


Lugar de trabajo: 
San Jose, Costa Rica
Fecha limite: 
Miércoles, Febrero 26, 2020